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Technical Support for Web Applications
Web applications are becoming ever more widely
seen in the market, as the rapid growth of the Software as a Service approach.
The fact that such applications are available to the entire world 24x7 means
that the demands on support can become onerous soon after the launch of a
service. Providing round-the-clock support in the Western world is often
difficult and expensive to achieve. The cost associated with that can mean that
companies simply do not provide it condemning many if their customers to poor
service with long response times. Posted ID- augb262.